At Falvey Shippers, we believe in the power of simplicity, which begins with our capabilities. All of our operations - Technology, Underwriting and Claims - reside in-house. In this three-part series, we will dive further into each of our specializations.
Falvey Systems, the software development team at Falvey Insurance Group, is committed to providing you with the highest-quality products and services. To deliver this underlying value, we’ve created a framework for service excellence to ensure we deliver what you need in a consistent and collaborative way.
The use of technology in all our offerings has afforded us a place at the forefront of the market by delivering state-of-the-art systems that have vastly improved efficiency. We aim for an annual uptime percentage of at least 99% for all of the included products and services.
Here are just a few of the technology perks that help us serve Falvey Shippers customers:
- A proprietary API that offers a true, fully integrated product with clients’ software. Automate the entire process including quoting, binding, reporting, voiding, and claims filing – no spreadsheets or bordereaux required.
- A simple online portal to manage all policies, invoices and claims. Manually create and edit policies or upload in bulk with our batch reporting feature.
- File claims with supporting documents electronically, track claims history, and monitor status updates for open claims.
- A top-end data and reporting structure. We assist clients in loss mitigation by utilizing detailed portfolio analysis. Shipment and claims data are aggregated in real time to deliver extensive on-demand reporting. Clients can monitor the performance of both individual shippers and carriers.
Our vice president of IT, Matthew Rebello, has this to say about our internal system: “The foundation of our Falvey Shippers (FSI) division is our IT systems. Our complex and innovative code base allows for a very simplistic and customized user experience. No matter if you choose to use our online system or API technology, your experience will always be the same.
An added benefit of choosing to partner with FSI is that we have a dedicated in-house development team that not only understands how to build streamlined APIs and systems, but also understands the insurance industry. This is what allows for more innovative solutions and is the catalyst for the FSI team to be the leader in the shipping insurance sector.”
Falvey works hard to ensure you always get the excellent service you deserve. We’re constantly evaluating customer needs and upgrading our technology solutions to ensure we are offering a best-in-class product that competes with and excels against other innovation in the logistics technology industry.
Stay tuned for parts 2 and 3 of this series.