Falvey Shippers Updates

Falvey Shippers In-House Capabilities - Part 2: Claims

Posted: Apr 29, 2020 9:01:00 AM

Claims are an inevitable part of the insurance process. When they arise, you want them handled as quickly and efficiently as possible. That’s where Falvey Shippers Insurance comes into play. We know you would prefer to spend your valuable time focusing on your business rather than dealing with insurance claims and that is why we address every claim in-house and use advanced technology to process and settle claims within an average of 7 to 10 days. 

Our vice president of claims, John Larimer, has this to say about our in-house claims: “Claims are about helping people and businesses solve problems in an efficient and timely manner. At Falvey, we provide individual claim solutions on a global scale."

Expertise and Specialization

Our team has more than 130 combined years of experience in the industry. We have a strong track record of producing positive results for our customers, as we diligently investigate each claim. Our streamlined processes allow us to efficiently receive and review the necessary documentation in order to settle claims and issue payment to our clients in a timely manner. 

In-House Settlements

While our competitors may outsource their claims process, we proudly handle every claim in-house. We believe this helps prevent unnecessary delays and miscommunication. We begin the claims process from the moment a claim is submitted using our easy-to-use online form. In fact, after receiving your supporting documentation through our online portal, we acknowledge the claim and assign a Claims specialist within 24 business hours. 

As part of the recovery process, we use automated workflows that forward letters directly to the carrier providing the necessary information to allow them to immediately respond to the claim. We also take advantage of proprietary software that collects payment from carriers, leading to a more favorable loss ratio for our clients. We use carrier scorecards to track carrier performance in terms of claims frequency and payments. From start to finish, we oversee your entire claims process, ensuring that is handled quickly, efficiently and accurately.

Outstanding Communication

Because we handle every claim in-house, we can facilitate effective and direct communication with our clients. We also pride ourselves on providing you with complete transparency every step of the way. All parties, including the carrier, broker, client, and claimant, can access the claim status on our online platform at any time. What’s more, we have in-house experienced loss prevention specialists that are available to provide personalized consultative cargo handling and transportation management advice and development of risk mitigation strategies to prevent cargo losses.

When it comes to managing your cargo insurance program, you don’t have time or patience to deal with messy and complicated claims bureaucracy. Falvey Shippers Insurance is here to make it easy for you, as we provide quality, reliable, and speedy claims service every time.

Stay tuned for part 3 of this series.


Recent Posts